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The Wojewódzki Szpital Specjalistyczny in Olsztyn (Olsztyn Hospital) is one of the largest public, specialist hospitals in the Warmian-Masurian region of Poland, treating patients in inpatient and outpatient settings. Approximately 24,000 patients are hospitalized annually, and approximately 100,000 patients are admitted to specialist outpatient care and diagnostic and therapeutic units. The annual budget of the hospital is approx. PLN 370 million [app. EUR 78 million], of which about PLN 180 million [app. EUR 38 million] is spent on the purchase of medical devices, medicinal products, medical equipment, and services.
A hospital is a place of stay for people who require more attention not only in relation to therapeutic activities. The patient’s stay in the hospital also means problems with moving around the hospital. This applies not only to people with disabilities, but also to other patients, their families and other people visiting patients. These people often have mobility problems and require staff care/assistance.
The Polish healthcare system does not provide staff responsible for helping patient to get to the appointments, either free access to mobility equipment such as wheelchairs. The patient must rely on accompanying family member, caregiver, or hospital staff. The problem applies to people being on their way to the points of providing medical assistance or visiting a person staying in the hospital. This necessitates the involvement of medical personnel (detached from other duties) or the use of wheelchairs to help the above-mentioned patients. This means that a certain (hard to define) number of employees, instead of providing clinical assistance, takes care of such people, not only assisting them in moving around, but also, for example, looking for a wheelchair or walker in the hospital, taking care of the person and returning a wheelchair to the place from which it was taken. Due to staff shortages and overloading with clinical work, such additional duties of these people affect their well-being, fatigue, and have an impact on the quality of the services provided.
Therefore, there is a great need to provide free access to equipment (like wheelchairs), aimed at improving patient safety, effective use of staff working time, safe involvement in transporting people accompanying patients. This solution can also help to reduce the risk of collisions or blocking access roads on the hospital’s property. Patient safety and satisfaction are a priority for the hospital, which is why we are looking for organizational solutions that increase the sense of security and accessibility for patients and their families.
Patient safety and satisfaction are a priority for the hospital, which is why we are looking for organizational solutions that increase the sense of security of patients and their families.
This project has received funding from the European Union’s Horizon Europe research and innovation programme under the Grant Agreement 101071212.
Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or European Innovation Council and SMEs Executive Agency (EISMEA). Neither the European Union nor the granting authority can be held responsible for them.
